Destiny secures unified communications services with Oracle Communications
Using Oracle Session Border Controllers, Belgian telecom provider Destiny can offer its customers secure unified communications, such as voice services.
“Oracle Communications Solutions will help us as we continue to grow, helping us to remain distinct by resolving problems quickly, ensuring SLA compliance, and identifying patterns in traffic that improve network planning and help Europe’s most innovative companies remain dynamic, agile, and adaptable.”
Business challenges
Destiny started out as two brothers working in a basement. They turned the company into one of the fastest-growing B2B telecom operators in Europe, with highly customized communications solutions tailored to the needs of individual businesses.
While other communications service providers largely ignore businesses with up to 500 employees, Destiny has an entrepreneurship-focused culture that makes it agile enough to innovate in this underserved market.
Its focus is specialized cloud communication solutions and digital marketplaces for cloud services—something the most innovative enterprises in Europe need urgently. With COVID-19, this need is even greater, as an unprecedented number of employees are working from home. That fact has attracted more interest in Microsoft TEAMS functionality, which is why Destiny runs its Microsoft voice services through TEAMS Direct Routing with certified Oracle Session Border Controllers (SBCs) to deliver real-time communications such as VoLTE, VoIP, video conferencing and calling, presence, and instant messaging.
Why Destiny Chose Oracle
Oracle SBC is certified to deliver Teams Direct Routing in a multitenant fashion, enabling Destiny to offer hosted telephony integration into Teams for more revenue opportunities via cloud voice services.
Destiny selected Oracle SBC because it was first to market with important features for interoperability and virtualization, which is key in preparing for future needs with a single platform.
Results
In addition to security and flexibility, Destiny wanted an “always-available” approach that further differentiates the telecom from others. Destiny guarantees that within four hours, critical issues on their connectivity services will either be resolved or a temporary fix will be put in place, such as a back-up router in case a service interruption occurs.
Crucial to that approach is the Oracle Communications Operations Monitor solution, which gives Destiny insight into phone calls and session quality, regardless of location, the network, or the service provider. With Operations Monitor, Destiny rapidly finds any problems on the IP communications network to ensure the customer experience remains positive. Proactive network monitoring covers a wide variety of standalone KPIs, as well as custom ones for voice network monitoring, service accessibility, retention, and integrity—all of which can be aggregated by service, site, and customer. Destiny can access KPIs through configurable dashboards, SNMP, and REST-based APIs.
Operations Monitor is complemented by the Oracle Communications Interactive Session Recorder, which helps Destiny customers, such as insurers and financial institutions, meet stringent regulatory requirement to record communications with customers, and all without the cost and complexity usually associated with enterprise compliance.