Panasonic Electric Works India improves customer satisfaction with Oracle Cloud
India’s leading provider of electrical systems migrates its Oracle E-Business Suite ERP and database to OCI and Oracle Exadata Database Service.
“Oracle Customer Success Services does magic and the consultants are magicians. After migrating our ERP and database to OCI we’ve dramatically improved our operations and internal customer satisfaction indexes. With OCI’s high performance and availability, my employees and I no longer have to work late into the night to ensure that there is no interruption in service for our internal users and customers.”
Panasonic Electric Works India is India’s market leader in providing electrical and construction materials, wiring devices, wires and cables, switch gears, lights, fans, modular housing units, and solar for commercial and consumer markets. As the company grew, it became too complex to manage its on-premises Oracle E-Business Suite ERP environments. System outages and slow performance led to lost sales. Panasonic Electric Works decided to enlist Oracle Customer Success Services to help migrate the company’s ERP environments to Oracle Cloud Infrastructure (OCI) and optimize its database on Oracle Exadata Database Service within 45 days. With Oracle Cloud, the company reduced the size of its database by 50% and improved its internal customer satisfaction index for finance and supply chain operations by 75% and 55% respectively.