Lojas Renner eliminates system downtime during demand spikes with OCI
The Brazilian retailer improves system performance and boosts operational efficiency after migrating to Oracle Cloud Infrastructure (OCI).
“For Renner, technology is a means to customer delight. With Oracle, we've built a solid foundation for the safe and effective operation of our business for years to come. We don't know where this journey is going to take us, but with partners like Oracle, we're sure we're going to be pioneers like we've always been.”
Business challenges
With a large digital presence and more than 650 stores throughout Brazil, Uruguay, and Argentina, Lojas Renner S.A. is one of the largest fashion and lifestyle retailers in Brazil. Predominantly covering the fashion, home and decoration segments, the company continues to reinvent itself to offer a truly integrated shopping experience between physical and digital retail, in addition to meeting the expectations of an increasingly demanding and connected customer.
Lojas Renner’s existing technology infrastructure lacked adequate capacity, especially during seasonal events such as Mother's Day and Black Friday, in which fluctuations in demand could result in system availability problems and, consequently, lost sales and dissatisfied customers. With an architecture based on physical and virtual servers distributed across multiple data centers, provisioning and configuring new environments required considerable time and resources. This resulted in delays in the implementation of new technology solutions and in the agile response to market demands.
Why Lojas Renner chose Oracle
Lojas Renner chose Oracle Cloud Infrastructure (OCI) for the robustness of the technology and the platform’s multicloud interoperability. Because Renner already used multiple Oracle applications as well as Oracle Database, moving to OCI with Oracle Exadata Database Service was an easy decision. Not only is OCI robust, but the company would also benefit from Oracle Cloud VMWare Solution for multicloud interoperability. OCI would also support Lojas Renner’s goal to modernize its architecture with the use of microservices and an API-first approach. The journey to OCI would also bring a significant enhancement in the resilience, availability, and overall quality of the technology service offered by the company.
Results
With the move to OCI, Lojas Renner’s ability to respond to business challenges reached a new level. After the implementation, no relevant system downtime was observed. OCI’s process automation capabilities and infrastructure flexibility also helped Renner to shorten incident resolution time, reinforcing its responsiveness in the face of operational challenges.
The migration also accelerated the company’s shift to a microservices architecture. The time to build new solutions dropped significantly, allowing for more innovation within the company. The company deployed a cloud financial operations process for greater operational efficiency, helping Lojas Renner optimize costs and resources according to business demand. This transformation also impacted the company's ESG commitments, with practices that aim to reduce emissions and energy consumption by servers, something the company was working on. Oracle Customer Success Services continued to support Lojas Renner to help make sure that systems are fully operational, and that incidents and potential issues are quickly resolved. The company also used OCI's disaster recovery solutions to lessen the impact of unplanned outages of critical systems, leading to more security and reliability in the event of any issues.
Partners
Renner relied on support from Oracle Customer Success Services from early negotiations to project completion and ongoing support.
About the customer
Lojas Renner is the leader in the fashion and lifestyle market in Brazil.